Customer Support

Returns

If you have simply changed your mind about your purchase from Claudia Jewellers, we may, at our discretion, accept items for exchange or credit note if returned in saleable condition, with the original sales receipt, all original packaging and within 7 days of the delivery date. If the original sales receipt is not available (for example, because you received the product as a gift or the original receipt is lost by you), we may, at our discretion, offer an exchange only so long as the item is returned in saleable condition with all the original packaging.

If you have received the wrong item or an item that does not match the description of what was ordered, Claudia Jewellers will accept items for replacement with correct items, exchange or credit note if returned in a saleable condition, with the original sales receipt, all original packaging and within 7 days of the delivery date.

Cost and liabilities relating to the return shipping of exchange items are at the risk and expense of the person sending them if there is found to have been no error or the item has been returned because you have changed your mind.

Rings Policy

If the item you have purchased is the incorrect size, Claudia Jewellers will resize the item once only. All cost and liabilities relating to the return shipping (both to and from Claudia Jewellers) of resizing items are at the risk and expense of the person sending them if there is found to have been no error or the item has been returned because you have changed your mind.

 

Shipping

Claudia Jewellers offer free express shipping within Australia.

 

Warranty

Claudia Jewellers offer a lifetime warranty on jewellery, however, warranty does not cover items damaged as a result of misuse, unauthorised repairs, accidents, alterations, exposure to corrosive or abrasive substances or other factors outside of normal expected use. Claudia Jewellers denies any obligation to take any action in respect of such damaged items.